eCompliance Central
Respect at work

Handling complaints

This course empowers employees to manage workplace complaints confidently and compliantly, using structured processes that prioritise fairness, confidentiality, and continuous improvement

Self-paced online moduleSCORM, Rise 360 or hostedScenario-basedCertificate of completionLegislation mapping included
Built for

Who this course is for

Whether you're learning solo or rolling training out across a whole team, the course fits.

All employees
The foundations everyone needs to work safely and respectfully.
People leaders & managers
Modelling behaviour, spotting risk early and responding well.
HR and people & culture
Policies, procedures and prevention in practice.
Small businesses without a compliance team
Practical, ready-to-run training that meets the obligation.
Outcomes

What your team will learn

Understand what constitutes a complaint in the workplace.
Distinguish between complaints, feedback, and grievances.
Apply respectful and confidential communication when addressing concerns.
Follow a structured, fair, and transparent complaints process.
Escalate issues appropriately when needed.
Recognise the legal and cultural importance of handling complaints effectively.
Promote a workplace culture that values constructive feedback and early intervention.
Curriculum

Inside the course

Definition of complaints, feedback, and grievances.
Why it’s important to take all concerns seriously.
The benefits of early resolution and active listening.

Make it yours.

Your policies, your scenarios, your branding — three customisation levels, from logo and terminology to fully tailored media and role-based learning paths. Typical turnaround: 5–15 business days.

Compliance pack

This course comes in the Respect at work pack.

The pack bundles it with Preventing sexual harassment and Code of conduct and ethics — quoted together, customised as a set, one rollout.

A manager listening carefully to an employee in a one-on-one meeting

Respect at work pack

Meet your positive duty to prevent sexual harassment.

Preventing sexual harassmentCode of conduct and ethicsHandling complaints
Learn more

We are educators, not legal advisors. Our modules help your organisation meet its obligations; they are not legal advice on breaches or incidents. Legislation may apply differently across industries — modules are reviewed by experts in WHS, HR, privacy and psychological safety and updated when national legislation changes.

Train your team this week.

Quoted per teamHandling complaints